SHIPPING & RETURNS
While we do have a storefront in Glendale, AZ, where items can be tried on and purchased, we also understand that sometimes that's just not convenient. For that reason, we ship throughout the United States, generally via Fed Ex or USPS at a flat rate of $9.50 per order. In the case of our Academy of Math and Science customers, in addition to the flat rate shipping option, we do also offer free shipping to the applicable Academy of Math and Science campus. Free shipping to campus or $9.50 shipping for all other locations. Note: For campus deliveries, failure to provide student's name, grade, teacher, and campus may cause your order to be delayed.
RETURN AND REFUND POLICY
Thanks for shopping at Collette's Uniform Company. If you are not entirely satisfied with your purchase, we're here to help.
You have 10 calendar days to return an item from the date you received it. To be eligible for a return, the item must be unworn and unwashed, in the original packaging, with tags still attached. Please include the receipt or proof of purchase with the item.
Once we receive the item, we will inspect it and contact you regarding the status of your return/exchange. Exchanges will be shipped as soon as possible after the item being exchanged is received. In the case of a return, if your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies. Note: Items that have been altered or customized are not returnable (e.g. a sweater with name embroidered on it).
You will be responsible for paying for your own shipping costs for the return of your item. Shipping costs are nonrefundable. If you receive a refund, the original shipping fee will be deducted from your refund.
If you have any questions on how to return your item to us, feel free to contact us at email@example.com or 623-931-1793.